Terms of Service

Effective 16 October 2026 · Version 1.1

These terms are a contract between you and [LEGAL ENTITY NAME], registration no. [HE NUMBER], of [REGISTERED ADDRESS, CYPRUS], VAT no. [VAT NUMBER] ("milía", "we"). By creating an account or paying for a plan you accept them. They are written in plain language on purpose — plain does not mean less binding, it means you actually know what you agreed to. Nothing in them limits rights that Cyprus or EU consumer law gives you and does not allow to be limited.

1. What milía is

milía is an online wedding-planning studio: guest lists and RSVP by SMS, seating plans, budget and vendor-offer tracking, a public wedding website, a photo guestbook, and printable stationery files. It is a tool that helps you plan; the wedding itself — venues, vendors, catering, and the accuracy of what you put in — remains yours.

2. Your account

• You must be at least 18 and able to enter contracts.
• Keep your sign-in credentials to yourself; you are responsible for activity under your account. Tell us at once if you believe it has been compromised.
• One wedding per purchased plan. You may invite co-planners (family, your planner) to your wedding; what they do inside it is your responsibility.

3. Plans and payment

• Plans (currently The Ceremony €119, The Celebration €229, The Grand €369) are one-time purchases — no subscription, no renewal. All prices include Cyprus VAT (19%).
• Payment is taken by Stripe on its secure checkout pages. We never see your card details. Your studio unlocks automatically once Stripe confirms payment.
• Each plan includes an allowance of SMS credits (1 credit = 1 standard SMS segment; longer messages or Greek-script messages use more segments per guest — the composer always shows you the count before sending). Extra credits can be bought in packs. Credits never expire while your account exists and have no cash value except as set out in the refund terms in section 5.
• You may upgrade to a higher plan at any time by paying the difference between the plans' current prices; you also receive the difference in included SMS credits. Plans do not move downward.
• If your payment is later reversed (chargeback) other than through a refund under our Refund Policy, we may suspend the wedding until the matter is resolved.

4. How long your plan lasts

Your purchase covers one wedding, for your whole engagement: from payment until 12 months after your wedding date (or 24 months from purchase if you never set a date), so the guestbook can keep collecting memories long after the day. After that the wedding becomes read-only — everything remains viewable and exportable — and at least 60 days' notice will be given before any eventual archival. We will never quietly delete your wedding.

5. Right of withdrawal and refunds

You have 14 days from payment to withdraw — provided you have not yet used the service. Because the studio opens the moment you pay, at checkout you expressly ask us to begin performing immediately. Your statutory rights under Cyprus Consumer Protection Law 112(I)/2021 are unaffected by anything below.

When your plan has been delivered

By paying, you ask milía to begin immediately. Your plan is delivered, and non-refundable, from the moment any of the following is true:

• any invitation is sent to any guest;
• any SMS credit is spent;
• your wedding website is published;
• more than 5 guests are on your guest list;
• more than 5 expenses are in your budget;
• your wedding date has passed.

The first three cannot be undone: a message cannot be unsent, and a published website cannot be unseen. The others show the studio is being used to run your wedding rather than to look around.

Once any of these has happened, it stays happened. Deleting guests, removing expenses or unpublishing your website afterwards does not undo delivery. We keep a simple record of the most your studio has held, so the question "was this plan used?" has one honest answer rather than whatever the list happens to show today.

If you have not used it

Within 14 days of payment, and before any of the above, we refund your plan price in full, minus a proportional share for the days you had access.

• Email hello@milia.cy from your account email within 14 days of payment. A clear statement is enough — no reason required.
• We reply within 2 business days. Approved refunds return to the card you paid with, through Stripe, normally within 5–10 business days.
• On refund, the wedding returns to its locked state and any remaining credits lapse.

SMS credit packs

An SMS pack is non-refundable once any credit from it has been spent — a text message costs real money the moment it is sent, and cannot be recovered. A pack that is entirely untouched can be refunded in full within 14 days of its purchase.

Upgrades

Upgrades are non-refundable. An upgrade delivers its features to your studio the moment it is paid.

Fair use

We may decline a refund where a plan has been bought, used and refunded before by the same person, card or household, or where a request is otherwise not made in good faith.

After 14 days

The withdrawal window closes, but two things never do: if we get it wrong — a failure on our side that materially prevents you from using what you paid for and that we cannot put right — we will refund fairly, without hiding behind a calendar. And your statutory rights under Cyprus Consumer Protection Law 112(I)/2021 and EU consumer law (including remedies for services not performed with reasonable care) continue to apply in full; this policy adds to them and never subtracts.

The legal footnote, in plain words

EU law (Directive 2011/83/EU, implemented in Cyprus by Law 112(I)/2021) gives you a 14-day right of withdrawal from online purchases. Because your studio opens the instant you pay, at checkout you expressly ask us to begin immediately. The law then allows a deduction for what was supplied before you withdrew, and the right ends once the service has been performed — which is what the list above describes. Our own server ledger records what was sent and when, and you can see the same numbers in your studio.

6. Your content, your guests

• Everything you and your guests put into milía — names, photos, text, plans — remains yours (or theirs). You grant us only the licence needed to host, process, transmit and display it in order to run the service for you.
• Guest data: you confirm you are entitled to give us your guests' names and phone numbers for your wedding's planning and invitations, and that this is the use they would expect. For guest data you are the data controller and we act as your processor — see §13.
• SMS: messages may be sent only to your own wedding's guests and only about your wedding. No marketing, no bulk messaging of strangers, nothing unlawful. If a guest asks — you or us — to stop receiving texts, their number must not be messaged again, and we may enforce that on our side.
• Public website: your wedding site is public to anyone who has its link. Do not publish anything you or your guests would not want public.
• Do not upload content that is unlawful, infringing, or harmful. We may remove content or suspend an account that seriously or repeatedly breaks these rules — proportionately, and where reasonable, after warning you first.

7. What stays ours

The milía software, design, brand, and templates are ours (or our licensors'). Your purchase gives you the right to use them for your wedding — not to copy, resell, or build competing services from them.

8. Availability and support

We work to keep milía available around the clock but cannot promise perfection — maintenance, our providers (hosting, SMS carriers), and events beyond our control can cause interruptions. Where SMS delivery fails for reasons within our control, our first remedy is always to re-credit the affected segments. Support is provided through the in-app concierge and hello@milia.cy.

9. Liability

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that Cyprus law does not allow to be excluded. Subject to that: we are not liable for indirect losses, and our total liability arising from or connected to the service is capped at the greater of €500 or twice the amount you paid us. milía is planning software — we are not a party to your contracts with venues or vendors, and we are not responsible for the wedding itself.

10. Ending things

• You may delete your account at any time; deletion of your data follows the Privacy Policy (§6).
• We may suspend or terminate an account for serious or repeated breach of these terms (especially §6), or where the law requires. Where reasonable we will warn you first and give you the chance to export your content.

11. Changes to the service or these terms

We improve milía continuously and may change features over time; we will not materially reduce what your paid plan already includes. If we change these terms materially, account holders will be told in the app or by email at least 14 days before the change applies. If you object to a material change, you may end the contract and §5's refund principles apply pro-rata to any unused, unopened service.

12. Governing law and disputes

These terms are governed by the law of the Republic of Cyprus. The courts of Cyprus have jurisdiction — though if you are a consumer resident elsewhere in the EU, you keep any right to sue or be sued in your home courts. Complaints go first to hello@milia.cy — a human reads them. You may also contact the Cyprus Consumer Protection Service (Ministry of Energy, Commerce and Industry, consumer.gov.cy, tel. 1429) or use any applicable alternative dispute resolution body.

13. Data processing (for your guests' data)

To the extent we process personal data of your guests on your behalf, this section is our data-processing agreement under GDPR art. 28: we process guest data only to provide the service and on your documented instructions; we keep it confidential; we apply the security measures described in the Privacy Policy; we use only the sub-processors listed there (changes will be reflected on that page — object by closing your account); we assist you, insofar as reasonable, with data-subject requests and breach obligations; and on deletion of your wedding we delete the guest data as described in the Privacy Policy. You warrant you have a lawful basis for the guest data you provide.

14. The paperwork

If any part of these terms is found invalid, the rest stands. These terms, the Privacy Policy and the refund terms in section 5 are the whole agreement between us about the service. We may transfer this agreement as part of a sale or reorganisation of our business; your rights are unaffected. The English version prevails over any translation.

Questions? hello@milia.cy